Shipping Information

We take great care when packing and shipping live plants. Each order is prepared with the goal of getting your plants to you safely, quickly, and in the best possible condition.

Shipping rates help cover FedEx transit, careful live-plant packaging, and seasonal protection when needed. Expedited or Express shipping refers to transit time after the order has been packed, labeled and picked up by the carrier. 

Shipping Methods

We currently only ship with FedEx. USPS is not reliable in our area. We will be updating soon to ship with UPS. Available shipping options and rates will be shown at checkout based on order amount and are subject to change without notice. 

Shipping charges are based on Standard or Express rates and are subject to change without notice. Standard rates are typically 3-5 days from shipped date and
Express 1 to 2 days from shipped date (however this is subject to change).

Where We Ship

We currently ship to the 48 contiguous United States only.

We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international addresses. We also do not ship to P.O. Boxes.

Processing Time & Shipping Schedule

Orders are typically processed within 2–5 business days.

Products are usually packed over the weekend and shipped the following Monday - Tuesday. To be included in the next week’s shipment, orders must be received by Wednesday at 5:00 PM.

Orders placed after Wednesday at 5:00 PM may be included in the following shipping cycle.

Weather & Live Plant Shipping

Live plants are sensitive to extreme heat and cold. Heat packs and cold-weather protection may be added on a case-by-case basis when needed.

In extreme weather situations, we reserve the right to hold your plants until conditions are safer for shipping. This may include weather at our shop location, along the transit path, or at your local delivery destination.

Customers are responsible for monitoring their local weather and retrieving packages promptly upon delivery. For best results, we recommend shipping to an address where someone can receive the package the day it arrives.

Shipping Damage

If your order arrives damaged, please contact us at makoreplants@gmail.com within 24 hours of delivery.

Please include:

• Your order number
• Clear photos or video of the plant
• Clear photos or video of the packaging
• Clear photos or video of the shipping label
• Clear photos or video of the plant being unboxed

We will review each case and do our best to make it right. We believe in a returnless refund policy. If your claim is approved, we may refund your order or ship you a replacement plant, depending on the situation and product availability.